Contact Us

At The F'ace Brand, we are committed to providing exceptional service and support. Whether you are interested in our designer leather laptop bags, need help with an existing order, or want to explore wholesale partnerships, our team is here to assist you. We value your feedback and strive to respond to every inquiry promptly. Our customer service team is available Monday to Friday, 9 AM – 5 PM Eastern Time.

How to Reach Us

  • Customer Service: Fill out the contact form below with your question. We will get back to you within 24 hours on business days.
  • Order Inquiries: Provide your order number to help us serve you faster. You can also track your order on our Track Orders page.
  • Wholesale Inquiries: Interested in becoming a wholesale partner? Please complete our Wholesale Member Form for consideration.
  • Press and Media: Share details about your request in the form below, or refer to our Press Room for recent features.

Contact Form

Send us a message using the form below. All fields marked with * are required.

Frequently Asked Questions

How do I choose the right bag?

Explore our Designer Leather Laptop Bags and Faux Leather Laptop Bags collections. Each product page includes detailed dimensions, materials and care instructions to help you make the right choice.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. For complete details please read our Refund and Exchange Policy.

How long does shipping take?

Shipping times vary depending on your location and selected method. We offer a range of shipping options including Canada Post, USPS and international carriers. Visit our Help page for estimated delivery times and rates.

Can I change or cancel my order?

Please contact us as soon as possible. Once an order has been shipped we may not be able to make changes. Ensure you include your order number when contacting us. You can also review our Terms for more details.

Still Have Questions?

If you did not find the answer you were looking for please do not hesitate to contact us using the form above. Our customer service team is always happy to help. You may also find useful information on our Help page or About Us page. For in-person shopping visit our Stores page to find locations and hours.