Home Contact Us

Contact Us

We'd love to hear from you. Whether you have a question about our handcrafted leather laptop bags, need assistance with an order, or want to learn more about wholesale opportunities, the dedicated team at The F'ace Brand is ready to help. We are committed to providing excellent customer service and look forward to assisting you. Our collection of designer leather laptop bags combines classic style with modern functionality—each bag is carefully made with premium materials.

Our Location

The F'ace Brand is based in Toronto, Ontario, Canada. Our office and showroom are located in the Times Square complex:

550 Hwy 7 East, Times Square, Unit 219
Toronto, Ontario, L3B 3Z4, Canada

We are situated in a convenient area with easy access from major highways. While we welcome visitors, we kindly ask that you schedule an appointment before coming in to ensure we can give you our full attention.

Contact Information

Phone:206-339-9373

For product inquiries, order support, or general questions, you may use our online contact form or reach us by phone during business hours. Our team typically responds to form submissions within one business day.

If you are interested in press or media features, please visit our Press Room page for dedicated contact details.

Business Hours

Our team is generally available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. We observe major Canadian holidays. If you contact us outside of these hours, we will get back to you on the next business day.

Visit Us

We welcome visitors by appointment. If you would like to see our collection in person, discuss custom orders, or explore wholesale partnerships, please call ahead to schedule a meeting. Our showroom displays a rotating selection of our latest designer leather and faux leather laptop bags, allowing you to see and feel the quality firsthand.

Wholesale Inquiries

If you are interested in carrying The F'ace Brand products in your store or online shop, please complete our Wholesale Member Form. Our wholesale team will review your application and contact you promptly with further details about pricing, minimum orders, and delivery options.

Frequently Asked Questions

How do I place an order?

Browsing our collection is easy. Simply visit our Designer Leather Laptop Bags or Faux Leather Laptop Bags pages, choose a style, and follow the checkout process. If you have any trouble, our Help page has step‑by‑step instructions.

Can I return or exchange an item?

Yes, we stand behind the quality of our bags. For details on eligibility, timeframe, and how to initiate a return, please visit our Refund and Exchange page.

How long does shipping take?

Shipping times vary based on your location. We ship via Canada Post, USPS, and other carriers. Most orders within North America arrive within 5–10 business days. International orders may take longer. For more information, check our Help page.

Do you ship internationally?

Yes, we ship worldwide. International shipping rates and delivery times depend on the destination country. Duties and taxes are the responsibility of the buyer. To get a shipping estimate, you can add an item to your cart and proceed to the checkout or contact us with your details.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can also monitor your shipment status by visiting our Track Orders page. If you have any questions about your delivery, feel free to contact us.

What payment methods do you accept?

We accept major credit cards and PayPal. Payments are processed securely through our checkout system. If you have specific payment arrangement inquiries, especially for wholesale orders, please contact our wholesale team through the Wholesale Member Form.